This simple fix will solve the problem of Azam 2 No Sound issue. This fix is applicable to also other Azam channels with the same problem.
Steps to Solve Azam 2 No Sound
- Turn ON tv and Azam decoder.
- Select Azam 2 or the channel you have sound issues.
- On your remote control press the green button until you get the desired audio language of your choice.
- Thats it!!!
Other Azam TV Troubleshooter
Why does rain affect my reception?
Yes, heavy rain may affect your signal. This phenomenon is known as “Rain fade” can occur due to
weather at reception of signal or at the source causing rain fade. This is unfortunately a feature on all
satellite systems worldwide.
Rain fade affects the signal in 2 key ways.
First, satellite signals become weaker as they pass through raindrops. This is a law of physics, that is,
regrettably, beyond our control – and which no satellite company in the world has been able to get
around.
Second, the location of the storm is important. Even though the storm may not be in your area, storms
in other locations (basically, any place where our signals originate and transmit to and from) can still
affect your signal.
My decoder says No signal, what can I do?
First check that your cable from the satellite dish is connected to “LNB in” port on your decoder. If it is
and you are still experiencing this, please check the signal strength coming from your dish by pressing
Menu. Go to Search and press OK. You will be on Auto Search. Check the signal percentage by checking
intensity and quality percentage.
Intensity should be 70% and Quality 60%. If they are anything less than that, you will get these
problems with the channels. Please contact the installer who setup your satellite dish to align the dish
properly.
The signal is distorted/scratches a lot, what could be the problem?
Is it raining heavily? If not, check the signal from your dish by pressing Menu. Go to Search and press
OK. You will be on Auto Search. Check the signal percentage by checking intensity and quality
percentage.
Intensity should be 70% and Quality 60%. If they are anything less than that, you will get these
problems with the channels. Please contact the installer who setup your satellite dish to align the dish
properly.
How can I find the right angle for receiving a clear signal?
It is highly recommended you do not do this yourself. Please call the technician who installed your
satellite dish.
My decoder says Insert Smartcard
Please make sure your smartcard is fully and correctly inserted in the smartcard slot of your decoder.
The copper plate of the smartcard should be facing downwards and goes in first.
My decoder says Smartcard is inserted incorrectly
Please make sure your smartcard is fully and correctly inserted in the smartcard slot of your decoder.
The copper plate of the smartcard should be facing downwards and goes in first.
My decoder says smartcard never paired
Your smartcard and decoder have not been registered or activated for services yet. If registration is
done, please dial 15050*5# and select, “Activate New Connection”.
If you get an error that your smartcard is not registered, please contact the agent you bought your kit
from to complete registration.
You can also contact us through 0764700222, 0784108000 or 022 550 8080. You can also send an SMS
or WhatsApp message to 0788678797 or email us at info@azam-media.com
My decoder says pairing required
Your smartcard must be paired with a decoder. Make sure you are using a correct smartcard that was
paired with your decoder. You can contact us on 0764700222, 0784108000 or 022 550 8080. You can
also send an SMS or WhatsApp message to 0788678797 or email us at info@azam-media.com
Why I am getting an “Access Denied” message on my TV?
Please check if you have made payment for the right package. If yes, then check if this channel is
available in your region. Also, you will get this message if you have set a parental control lock on it.
How do I activate parental control?
You will first need to know your password. Default password is 0000 but you have the option to change
this to a 4 number PIN you can easily remember by pressing Menu, go to system and press OK. Press
OK on Parameter Set and go to Password Setting. Press OK and follow the prompts. Once you are
satisfied with your new password, you can then set parental control. Press Menu, go to Digital TV and
press OK. Go to Channel Manager and press OK. Scroll to the channel you want and press Lock (the
yellow button).
My decoder shows a flashing orange light, what can I do?
Your decoder is on “stand-by” mode. Press the Red “Power” button on your remote control to turn on
your decoder.
The TV displays the AzamTV Logo with crystals’ background and I can hear music, audio playing
Press the OK button and then press left or right arrow keys to go to the AzamTV Channel List.
The decoder displays the channel number but the TV is blank.
Reboot your decoder. If the problem persist, press Menu, go to search and press OK. On Auto Search,
press OK twice to re-scan all the channels again.
How do I re-scan the decoder again?
Press Menu, go to search and press OK. On Auto Search, press OK twice to re-scan all the channels
again.
I have done a re-scan, but I’m still missing some channels and/or getting only sound no picture.
You will have to set your decoder to factory settings. To do so, press Menu, go to system and press OK.
Go to Factory Default and press OK twice. Do not switch of your decoder until the process is complete.
How do I set the decoder to factory default?
A factory default will set your decoder to factory settings. To do so, press Menu, go to system and
press OK. Go to Factory Default and press OK twice. Do not switch of your decoder until the process is
complete.
Press “Audio” on your remote control, then scroll left or right to get proper sound.
I’m not getting audio, only video, what can I do?
Press “Audio” on your remote control, then scroll left or right to get proper sound. If you have done
this and still are not getting audio, please check that you have the audio cables connected properly if
you are using AV cables (The audio cables will be white and red).
I can’t play recorded video, what can I do?
Please make sure you have inserted your flash drive that has your recorded program and then press
“Media” on your remote control.
I can’t record any programs, what should I do?
Please make sure you have inserted a flash drive with enough disk space on your decoder. To record,
press REC on your remote control.
The TV displays the AzamTV Logo with crystals’ background and I can hear music, audio playing
Press the OK button and then press left or right arrow keys to go to the AzamTV Channel List.
The decoder displays the channel number but the TV is blank.
Reboot your decoder. If the problem persist, press Menu, go to search and press OK. On Auto Search,
press OK twice to re-scan all the channels again.
How do I re-scan the decoder again?
Press Menu, go to search and press OK. On Auto Search, press OK twice to re-scan all the channels
again.
I have done a re-scan, but I’m still missing some channels and/or getting only sound no picture.
You will have to set your decoder to factory settings. To do so, press Menu, go to system and press OK.
Go to Factory Default and press OK twice. Do not switch of your decoder until the process is complete.
How do I set the decoder to factory default?
A factory default will set your decoder to factory settings. To do so, press Menu, go to system and
press OK. Go to Factory Default and press OK twice. Do not switch of your decoder until the process is
complete.
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